Refund & Returns Policy

Effective as of May 4, 2026

1. Eligibility for Refunds

To be eligible for a refund, items must remain in their original state and meet technical inspection requirements. We support trade professionals with high-grade equipment, and eligibility often hinges on the integrity of internal components and lack of installation marks.

2. Return Window

Returns must be initiated within the standard allocated timeframe from the date of delivery. Please refer to your specific professional contract or project agreement for any extended windows applicable to bulk orders or specialized lighting control systems.

3. Condition of Returned Items

All products must be returned in their original packaging, including all manuals, brackets, and accessories. LED fixtures that show signs of mounting, wiring, or use in a permanent installation may be subject to restocking fees or total denial of refund.

4. Non-Returnable Items

Certain products are final sale. This typically includes custom-cut LED strips, tailored control programming, clearance items, and any products explicitly marked as 'Non-Returnable' at the time of procurement.

5. Return Process Steps

Contact our trade support team to request a Return Merchandise Authorization (RMA) number.
Securely pack the items in their original protective shipping box.
Affix the RMA number clearly to the exterior of the package.
Ship the package to our designated return facility using a trackable carrier.

6. Refunds & Exchanges

Once inspected, the refund will be processed back to the original method of payment within the standard business window. Shipping costs on returns are typically the responsibility of the professional client unless the return is due to a documented defective product. Exchanges for different color temperatures or specifications are possible subject to stock availability and freight adjustments.